SUPPORT

Get help from the Career Excellence team

Course access, CE credit questions, billing, association membership — pick the channel that suits you. Response targets below are live commitments, not marketing.

Email · Always open Live chat · Online now Phone · Online now

Always open

Email

Best for anything with a document, screenshot, or CE record attached.

First reply under 4 business hours Median 1h 12m over the last 30 days

support@ceshive.com

Live chat

Quick questions while you are in a course. A real person, no queue tickets.

Typically answered in under 2 minutes Agents handle 3 chats max at a time

Mon–Fri 9:00 AM–5:00 PM ET

Sat closed

Sun closed

Phone

For time-sensitive licence deadlines and anything you would rather just talk through.

Average hold under 90 seconds Direct line, no phone tree

Mon–Fri 9:00 AM–5:00 PM ET

Sat closed

Sun closed

+1 (888) 555-0142